Accreditations & Affiliations
- We offer live support with extended hours, ideally 24/7, to accommodate students in different time zones and schedules
- You can utilize various channels for live support such as live chat, video calls, and instant messaging within the platform
- We provide quick response time is crucial in maintaining the efficiency of learning and keeping students engaged
- Our live support staff are well-trained not only in customer service skills but also have a good understanding of the platform's content and the common issues students face
- we use live support tools that allow support staff to initiate contact with students who seem to be struggling or spending a lot of time on a particular page without progressing
- Use our chatbot for handling common queries efficiently